Sysco Customer Service Representative in Charlotte, North Carolina

Customer Service Representative

Location North Carolina - Charlotte

Job Code 3640

# of openings 1

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Job Title: Customer Service Representative


FreshPoint, we’re all about People. Passion. Produce! FreshPoint is North America’s largest exclusively owned produce distributor. We purchase unique and seasonal products that support local farms and growers. But we’re much more than just produce. At As a Sysco owned company, we provide the benefits and resources of a fortune 100 enterprise with a real family feel.

Opportunity is knocking. We are seeking a Customer Service professional who is willing to exceed our customer's expectations. The position is in our busy call center. Our Customer Service Professionals answer our busy phones and accurately and efficiently place orders for our customers. Our goal is to "Help Our Customers Succeed" by providing excellent customer care.

Are you passionate?

If so, apply now for your fresh start with FreshPoint.


This is a call center customer service position responsible for customer order entry and related customer support.

  • Pay Type: Salaried

  • Employment Type: Full Time

  • Travel Percentage: 0%

  • Work Location: Charlotte, NC

  • The Schedule: 2pm-10:30pm. There is a split week schedule, weekends and rotating holidays.


  • High school diploma

  • One (1) year experience in a sales/food related position preferred.

  • General understanding of distribution and warehousing procedures preferred.

  • Must be computer literate

  • Proven ability to communicate effectively in a positive manner, provide follow through on directions and organize orders effectively to satisfy the customer's needs.

  • Bilingual (English- Spanish) a Plus


  • Receive customer calls and accurately input orders into the system

  • Identify customer needs

  • Maintain existing customer base through effective customer service skills.

  • Foster solid working relationships with other departments and customers

  • Follow through with customer request.

  • Understand edit procedure and read voicemails.

  • Maintain open communication with the outside sales reps.

  • Introduce new items to customers.

  • Suggestively sell products and promotional items.

  • Input orders into computer system accurately and repeat the order back to the customer.

  • Advise customers of operations procedures at FreshPoint special orders, call-in, cut-off).

  • Review new orders on a computer daily.

  • Notify sales reps of new customers/lost customers immediately after knowledge.

  • Notify customers of any activities that may result in late delivery.

  • Notify Customer Service Manager of new customers/lost customers immediately after knowledge.

  • Notify customers of backorders.


Able to answer phones and enter data into the computer system. Ability to sit, stand and walk orders through the warehouse


  • Exciting promotions and opportunities to increase your income;

  • Personal and career growth;

  • Friendly and supportive work environment;

  • A stable growing company;

  • Medical, dental, vision, prescription plans;

  • Life and Disability insurance coverage;

  • 401(k), Employee Stock Purchase, Employee Assistance programs;

  • Pre-tax savings opportunities;

  • Discounts and other perks that come with being a Sysco associate;

  • Check out at for more information!

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions and is subject to changes of business necessity.

Applicants must be currently authorized to work in the United States.

FreshPoint is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.