Sysco Customer Service Representative - Sign on bonus $3,100 in Union City, California
Customer Service Representative - Sign on bonus $3,100
Location California - Union City
Job Code 3769
# of openings 1
Customer Service Representative
Opportunity is knocking... FreshPoint San Francisco the premier provider of fresh produce (fruits and vegetables) is seeking a qualified candidate to fill an open position as a Customer Service Representative.
For this position, we are seeking a Customer Service professional who is willing to exceed our customer's expectations. The position is in our busy call center in Union City. Our Customer Service Professionals answer our busy phones and accurately and efficiently place orders for our customers. Our goal is to "Help Our Customers Succeed" by providing excellent customer care.
Proven ability to communicate effectively in a positive manner, provide follow through on directions and organize orders effectively to satisfy the customer's needs.
One year experience in sale/food related position is preferred.
• Able to answer phones and enter data into the computer system.
• Ability to sit, stand and walk orders through the warehouse
Must be an excellent customer service provider
Must be familiar with answering phones
Must be computer literate
Bilingual (English- Spanish) a Plus
Receive customer calls and accurately input orders into the system
Identify customer needs
Maintain existing customer base through effective customer service skills.
Foster solid working relationships with other departments and customers
Follow through with customer request.
Understand edit procedure and read voicemails.
Maintain open communication with the outside sales reps.
Introduce new items to customers.
Suggestively sell products and promotional items.
Input orders into computer system accurately and repeat the order back to the customer.
Advise customers of operations procedures at FreshPoint special orders, call-in, cut-off).
Review new orders on a computer daily.
Notify sales reps of new customers/lost customers immediately after knowledge.
Notify customers of any activities that may result in late delivery.
Notify Customer Service Manager of new customers/lost customers immediately after knowledge.
Notify customers of backorders.
1. Sign-on Bonus $3,100
10% Extra Hourly for Evenings Shift (2pm-10pm)
Bonus Incentive Plan
Medical, Dental and Vision
Two Weeks Paid Vacation
Paid Sick Days
Paid Personal Days
Paid Pension Plan
FreshPoint is an Equal Employment Opportunity Employer -- Weprovideadrugfree workplace.
Check out our website at www.freshpoint.com/careers