Sysco

Sysco Customer Service Representative - Sign on bonus $3,100 in Union City, California

Customer Service Representative - Sign on bonus $3,100

Location California - Union City

Job Code 3769

# of openings 1

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Customer Service Representative

Opportunity is knocking... FreshPoint San Francisco the premier provider of fresh produce (fruits and vegetables) is seeking a qualified candidate to fill an open position as a Customer Service Representative.

For this position, we are seeking a Customer Service professional who is willing to exceed our customer's expectations. The position is in our busy call center in Union City. Our Customer Service Professionals answer our busy phones and accurately and efficiently place orders for our customers. Our goal is to "Help Our Customers Succeed" by providing excellent customer care.

REQUIRED EXPERIENCE

  1. Proven ability to communicate effectively in a positive manner, provide follow through on directions and organize orders effectively to satisfy the customer's needs.

  2. One year experience in sale/food related position is preferred.

PHYSICAL REQUIREMENTS

• Able to answer phones and enter data into the computer system.

• Ability to sit, stand and walk orders through the warehouse

SKILLS

  1. Must be an excellent customer service provider

  2. Must be familiar with answering phones

  3. Must be computer literate

  4. Bilingual (English- Spanish) a Plus

SPECIFIC RESPONSIBILITIES

  1. Receive customer calls and accurately input orders into the system

  2. Identify customer needs

  3. Maintain existing customer base through effective customer service skills.

  4. Foster solid working relationships with other departments and customers

  5. Follow through with customer request.

  6. Understand edit procedure and read voicemails.

  7. Maintain open communication with the outside sales reps.

  8. Introduce new items to customers.

  9. Suggestively sell products and promotional items.

  10. Input orders into computer system accurately and repeat the order back to the customer.

  11. Advise customers of operations procedures at FreshPoint special orders, call-in, cut-off).

  12. Review new orders on a computer daily.

  13. Notify sales reps of new customers/lost customers immediately after knowledge.

  14. Notify customers of any activities that may result in late delivery.

  15. Notify Customer Service Manager of new customers/lost customers immediately after knowledge.

  16. Notify customers of backorders.

BENEFITS

1. Sign-on Bonus $3,100

  1. 10% Extra Hourly for Evenings Shift (2pm-10pm)

  2. Bonus Incentive Plan

  3. Medical, Dental and Vision

  4. Two Weeks Paid Vacation

  5. Paid Holidays

  6. Paid Sick Days

  7. Paid Personal Days

  8. Paid Pension Plan

FreshPoint is an Equal Employment Opportunity Employer -- Weprovideadrugfree workplace.

Check out our website at www.freshpoint.com/careers

    Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With over 67,000 associates, the company operates approximately 330 distribution facilities across the globe and serves more than 600,000 customer locations. For fiscal year 2018 that ended July 1, 2018, the company generated sales of more than $59 billion.

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